Returns Process 

1. Ensure your robe is in its ordinal condition and packaging. 
   
   
2. Complete the returns form within 2 days of receiving your robe with your name and order number. 
   
   
3. You can find your order number on the confirmation email we sent to you. Please note, there will be no paper invoice mailed to you with your order in an attempt to save paper.  
   
   
4. Post the item back to us using the same re-usable mailer you received the item in. It will have an adhesive strip. 
   
   
5. Post the item to: Robe Therapy, PO Box 770, Lutwyche, Queensland 4030, Australia.
   
   
6. Your return will be processed within 5 days and you will be notified of next steps via email. 
   
   
7. For more details, please read our Returns Policy below.

Our Returns Policy 

• We are happy to offer store credit if there is a change of mind on a purchase. 
• We are happy to offer a replacement for incorrect sizing, faulty items or incorrect items. 
• In order to receive store credit or replace an item, the following conditions need to be met:
• The item(s) needs to be in its original condition and packaging (including Robe Therapy gift box). 
• The item(s) needs to be unused, unworn, unwashed, undamaged, and unsoiled. 
• The return form needs to be completed with the intent to return within at least 2 days of receiving the product. 
• We will make exceptions to the above clause on a case by case basis whereby a garment may be faulty. If you are returning a faulty, damaged or incorrectly item, we will provide pre-paid return postage details via email.
• Replacements are not given for garments that are damaged due to care instructions not being followed.
• Returns are to be submitted through the returns form available on this page.
• Send the returned item(s) to: Robe Therapy, PO Box 770, Lutwyche, Queensland 4030, Australia.
• Returns and exchanges will be processed within 5 days of receipt of the item(s). 
• Items on sale are not eligible for exchange/store credit. Exceptions may be provided for incorrect or faulty items. 
• Please note that delivery/postage costs are not refundable in accordance with statutory rights, unless the goods are not as ordered (i.e. faulty or not as ordered). 
• Return postage is the responsibility of the customer for the reasons of change of mind and/or incorrect sizing. We will only provide pre-paid return postage for items that are  faulty or incorrect.
• To be eligible for pre-paid return  postage, we will require photographic evidence of faults or incorrect items as an initial approval for replacement.

Consumer Guarantee

• The change of mind policy does not affect your rights under the Australian Consumer Law.
• If you have purchased a product with a major fault, you have the right to ask for a replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available here.